About us

Global Capability Centers (GCC) India

Enabling TransUnion with robust scale and scope while improving efficiencies and effectiveness, strengthening operational resilience, and augmenting our existing service offerings.

About GCC India

Our GCCs in Bangalore, Chennai, Hyderabad and Pune leverage local talent to deliver TransUnion’s core capabilities and support global operations with scale and speed.

We’re creating opportunities across a full stack of competencies with contact center, business process management, technology support and transformation, and data analytics roles. This enables TransUnion to expand our time zone and language coverage — ultimately enabling thriving economies around the world.

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Our history

While TransUnion has been in business for over 50 years, our first GCC was established in 2017. Our current GCC network plays a critical role in helping our parent company make trust possible in the modern economy. Take a look at how it’s expanded over the years. 

year

TransUnion launches operations in the US


year

TransUnion CIBIL Limited, formerly Credit Information Bureau (India) Limited, was incorporated in India


year

TransUnion launches GCC pilot in India


year

TransUnion expands its GCC network to Pune and South Africa


year

TransUnion adds Bengaluru and Hyderabad centers to its GCC India operations


year

Our GCC network covers Costa Rica, India and South Africa, with 3000+ people in India


What our GCC leaders have to say

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"Our GCCs bring skilled workforces, sophisticated infrastructures, and strong technology and digital capabilities that benefit TransUnion's broader business, our clients and the consumers we serve every day."

Eric Hess, Executive Vice President, Global Operations

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“Our GCCs’ robust operational maturity highlight the skills and expertise offered by local associates. These centers focus on digital transformation and innovation —  while enabling greater efficiencies and creating seamless experiences for consumers and customers worldwide. "

Debasis Panda, Senior Vice President, Global Operations

employee

“Our GCC in Costa Rica recognizes the importance of offering flexibility to employees. We understand talent isn’t limited to a particular geographical location and frequently hire individuals from outside the Greater Metropolitan Area (GAM)."

Bryan Castillo, Head of the GCC Costa Rica

Working at our GCC in India

We’re a game-changing industry leader with purpose-driven global impact — and our people are the key to our success.

We encourage all associates to bringing their full, authentic selves to work every day, and we wholly promote a healthy work-life balance. We know that’s how being a workforce for good begins.

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Awards and industry recognitions

  1. 2023 Stellar Distributed Work Model for the Future by nasscom + Icon file link on Workday
  2. 2023 Top GBS Employers by Everest Group + Icon file link on Workday
  3. 2021 Exemplary Value Add by nasscom + Icon file link on Workday
  4. 2020 Great Place to Work certified + Icon file link on Workday

Hear from our associates

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Benefits

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Your physical well-being is genuinely important to us, so we consistently strive to offer top-notch healthcare choices, including day one eligible medical plans for you and dependents; pre-existing diseases covered; actual room rent, in-patient treatment, day care cover; pre and post hospitalization; maternity benefits and pre/post-natal expenses; baby day one cover and vision; Ayush cover emergency ambulance expense; and online telemedicine.

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Life can be unpredictable, and we want to help provide peace of mind —  you’ll have support whatever comes your way. For this reason, we offer group personal accident insurance, group term life insurance, short-term and long-term disability, travel accident insurance, and annual health check-ups.

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We know planning for the road ahead is important, and we want to be able to support your plans and goals. We’ve thoughtfully designed benefits, including a National Pension Scheme (NPS) tie-up, an employee stock purchase plan, career coaching, certification and higher education support.

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We know planning for the road ahead is important, and we want to be able to support your plans and goals. We’ve thoughtfully designed benefits, including a National Pension Scheme (NPS) tie-up, an employee stock purchase plan, career coaching, certification and higher education support.

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You are our core consideration when it comes to support, comfort, stability and fulfillment. We offer a well-rounded variety of additional benefits, including paid time off, paid volunteer time off, corporate volunteer events, leave encashment, employee referral program, Sterling holidays voucher, Upskill-N-Reskill learning initiatives, internal gig jobs, LinkedIn learning, maternity and paternity leave, and bereavement leave, a car lease program, and long service awards/gifts.

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At TransUnion, we take your holistic health very seriously as it’s vital to you being able to function and be happy at work and home. Our benefits — such as Spring Health, wellness coach, guided meditations, wellness and peace of mind inclusion and belonging groups, two global mental wellness days off, a hybrid work model and many more — reflect our commitment to your mind and spirit.

TransUnion is an equal opportunity employer (EOE)

We’re committed nurturing a workplace where diversity is not only present, it’s embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. 

Become a force for good.

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